OUR PROCESS
To provide a consistent service and maximise the chances of a successful collection, we follow the process illustrated below
STEP BY STEP
Our Collection Process
FIRST
Debt information and documentation is submitted via the Submit a Debt section on the Cobra Website, on a free no obligation basis
SECOND
Submission picked up & acknowledged by cobra team who allocate a case number to the submitted debt
THIRD
Cobra get in touch to discuss the submitted case and understand the case history better and any current disputes from the debtor
FORTH
Cobra review the case internally and look into the supporting documents and into the debtor and set out a recovery plan along with our fees
FIFTH
Terms are accepted. Payment is made and a login is sent in our client portal for real-time updates. Cobra begin the collections process on your behalf with the debtor
SIXTH
If Step 5 is successful (86% of the time it is) recovered payment is transferred to you and case is marked as successfully resolved
SEVENTH
If unsuccessful, we discuss other options and make recommendations for the next stage including escalating the case to our partnered legal team for further action at no extra cost to you